An error has occurred during the file upload

Our themes can be install using ThemeInstallator or the native interface of your Prestashop installation (Admin > Preferences > Themes).
If you cannot install a theme or you read this kind of message
An error has occurred during the file upload
you can use one of these alternative methods.
Note: this error can happen when you are trying to upload a zip that exceeds the upload limit of Prestashop.

Solutions

Define a new limit upload

In this case you can increase this limit using your Administration > Preferences
Here you can find a box called Upload quota and compare the value of the maximum file upload allowed by your server (in the example: 800 MB).

Prestashop 1.6.x
Prestashop 1.6.x Upload Quota

Prestashop 1.5.x
Prestashop 1.5 Preferences

Change value of the field called File value upload limit, save and try to install our theme again.

Import from FTP (Prestashop 1.6.x > Add new theme)

If previous solution fails, you can follow these steps:
  1. Use your favourite FTP programme and upload our zip to
    /your-online-installation/themes/ (if you use Prestashop 1.6 and want to use the native Add new theme)
  2. Login your Administration; go to Preferences > Themes and click Add new theme

    preferences-theme.png
  3. Scroll the page to the box called IMPORT FROM FTP

    Prestashop 1.6 Import from FTP
  4. Use the dropdown and select the archive (.zip)
  5. Click Save
  6. Follow every step of installation
  7. Finish your installation
  8. Check that your theme is enabled (Preferences > Themes)
  9. Follow every step of our Installation Guide to check everything is ok

Import from FTP (using Theme Installator)

  1. Use your favourite FTP programme and upload our zip to
    /your-online-installation/modules/themeinstallator/import/
  2. Login your Administration
  3. Go to Modules
  4. Install or search Theme Installator (Import/export a theme)
  5. Click Configure
  6. Scroll the page to the box called IMPORT FROM FTP
    Prestashop Import from FTP
  7. Use the dropdown and select the archive (.zip)
  8. Click Save
  9. Follow every step of installation
  10. Finish your installation
  11. Check that your theme is enabled (Preferences > Themes)
  12. Follow every step of our Installation Guide to check everything is ok
Help Topics: Support | Last updated 7 May 2014

Prestashop Common Errors
other FAQs

  1. An error has occurred during the file upload
Join our Newsletter!

Please Wait!

Please wait... it will take a second!